Customer & Citizen Feedback, Powered by AI & Built for the African Market.

Engage customers and communities through WhatsApp and other channels. Build surveys instantly, collect responses at scale, and turn feedback into actionable insights.

StreamlineData feedback platform shown with WhatsApp survey and AI analysis interfaces
Trusted for Customer Experience Public Sector Engagement Health Surveys Market Research Impact Measurement
Built for Africa Cameroon Ghana Nigeria Rwanda Uganda And expanding across the continent
WhatsApp Native Surveys

Connect with people on the platform they use daily.

WhatsApp is the default channel across Africa — not an alternative. Reach your audience where they already are, with surveys they’ll actually complete.

3B+
Monthly active users worldwide
Meta Q1 2025
~98%
Message open rate vs ~20% for email
Infobip 2026
88%
Messages read within 5 minutes
Infobip 2026
WhatsApp survey in action
Reach

Configure your audience

Three flexible models for how surveys reach your audience — or how your audience reaches you.

Send to a list

Bulk upload your existing contact lists and initiate surveys at any cadence. Set frequency rules and the system handles outreach and reminders automatically.
Example: post-purchase NPS sent to all customers from the past 30 days

Automated triggers

Connect to your existing workflows. Any time a customer opts in, completes a transaction, or hits a milestone, they’re automatically enrolled in a survey flow.
Example: patient discharged from clinic → follow-up survey sent 48 hours later

Self-initiated

Respondents scan a QR code or click a link to start the survey themselves. No prior contact list needed — works in physical environments or embedded in your product.
Example: hotel guest scans QR at checkout to leave feedback

Collect responses from known, named respondents or fully anonymously — your choice on every project. Ideal for sensitive feedback, public sector engagement, and health use cases.

Product

An end-to-end infrastructure for feedback collection and data analysis

Deploy surveys, generate questionnaires with AI, and analyse results — all from a single dashboard or directly through our API.

WhatsApp-native surveys

Conversational survey flows delivered directly in WhatsApp. Real-time data capture, built-in reminders, multimedia responses. No app download, no login required.

AI survey builder

Generate structured questionnaires in seconds. Optimise questions for any channel — WhatsApp, web, SMS, or email. Reduce setup time and deploy with confidence.

AI data analysis

Aggregate and question-level insights across all your channels. Automated analysis reports, visualisations, and bulk data export. Works on WhatsApp responses or any other channel.
Queryable insights hub — coming soon
Real-time Results & AI Analysis

From survey response to insight — instantly

Responses flow into your dashboard the moment they’re submitted. Our analysis tools surface key themes and patterns that help inform better decisions and identify where improvements are needed — no manual work required.

1 Question-level charts & breakdowns
Live survey results dashboard with charts and response breakdowns
Live results dashboard. Every question renders as a chart the moment responses arrive — rating distributions, multiple choice breakdowns, and open text responses.
2 Multimedia responses
Gallery of multimedia responses submitted through WhatsApp
WhatsApp enables rich responses. Participants can submit photos, voice notes, and documents directly in the chat.
3 AI narrative summary
AI narrative summary of survey responses
AI writes the analysis for you. StreamlineData reads all responses and produces a plain-language narrative summary.
Use Cases

Where StreamlineData delivers value

From enterprise customer feedback programmes to public health follow-up — any organisation that needs to hear from people at scale.

Customer feedback at scale

Collect structured feedback directly from your customers after purchase, service interaction, or any touchpoint. High response rates through WhatsApp — no surveys that get ignored in inboxes.

Public engagement and citizen feedback

Governments, regulators, and public institutions can reach citizens directly. Gather input on policy, services, and community needs with ease and at scale.

African startups and tech companies

Integrate cutting-edge data collection and AI analysis into your existing product via API. Offer your clients WhatsApp surveys and intelligent insights without building the infrastructure yourself.

Tourism Service Delivery

Capture guest feedback at every stage — automated post-stay surveys, QR-initiated checkout feedback, and field surveys with operators. Any language, any device, no app required.

Healthcare Service Delivery

Automated patient follow-up after appointments. Medication adherence reminders. Closing the loop between health providers and patients.

Rural and low-connectivity communities

WhatsApp runs on basic smartphones with minimal data. Surveys work in any language, on any device, in areas where web-based tools consistently fail.

Energy and Utility Service Delivery

Agricultural Service Delivery

Infrastructure Development

Deployment

Use our platform, or integrate directly

Two ways to access StreamlineData’s capabilities — a ready-to-use dashboard, or API integration into your existing product.

API integration

Embed into your software

Pipe StreamlineData’s survey and analysis capabilities directly into your existing product. Ideal for tech companies and startups building data collection into their products.

  • Full API access to all platform features
  • End-to-end WhatsApp native surveys
  • AI survey drafting and response analysis
  • Multi-channel AI: WhatsApp, web, SMS, email
  • White-label and other customizations
Learn More
Survey Builder API

AI surveys, integrated into any platform

A third-party platform sends a plain-language prompt to StreamlineData’s API and receives channel-optimised surveys for WhatsApp, SMS, and email — ready to deploy in seconds.

1 Enter a prompt
◈ EngageOS
JK
Campaign name
Subscriber feedback check-in
Audience
All enrolled subscribers
Describe the survey
Create a short feedback form that will automatically be sent to anyone who has enrolled on any platform to receive updates.
✕ Clear✨ Generate with StreamlineData
Powered by StreamlineData API
Prompt in, survey out. A plain-language brief is turned into channel-ready survey drafts.
2 Review channel surveys
◈ EngageOS
JK
SMS concise
  1. Rate our updates 1–5.
  2. What could improve?
  3. Continue updates? Y / N
WhatsApp conversational
  1. How useful are our updates?
  2. Which topic matters most?
  3. How often should we update you?
Email detailed
  1. Rate the quality of our updates.
  2. Which topics are most valuable?
  3. How frequently should we write?
Optimised by channel. The API adjusts tone and length for SMS, WhatsApp, and email.
3 Send across channels
◈ EngageOS
JK
Campaign
Subscriber feedback check-in
14,208Total
7,640WhatsApp
5,102SMS
SMS · 5,102WhatsApp · 7,640Email · 1,466
Schedule
Send immediately
➤ Send all surveys
One campaign, multiple channels. Deploy to the right audience from the host platform.
AI Analysis API

Deep analysis of your survey & feedback data

A third-party platform sends survey and feedback results — from WhatsApp, email, web forms, or SMS — to StreamlineData’s API and receives detailed AI analysis directly inside their interface.

1 Upload datasets
◆ DataVault
AM
Drop survey and feedback files here
Q2_survey_responses.csv 2.1 MB
support_tickets_june.csv 840 KB
NPS_scores_H1.xlsx 320 KB
✨ Analyse with StreamlineData
Bring your own data. Survey, support, and operational datasets can be analysed together.
2 AI processes your data
◆ DataVault
AM
Analysing — Q2 feedback results

StreamlineData AI · 1,842 responses across 3 channels

Files validated
1,842 rows read
Key themes identified
Response patterns analysed
Compiling insights report… 72%
AI handles the analysis. Validation, themes, sentiment, and recommendations are processed automatically.
3 Receive structured insights
◆ DataVault
AM
Top themes
Response time 78%
Product quality 61%
Pricing concerns 44%
Communication 38%
84%completion
2.4×longer WA
61%comments
Response time is the most cited topic.
WhatsApp responses contain more detail.
Structured insight returned. Themes, patterns, and recommendations appear directly inside the partner product.
Data Consolidation Service

One place for all your data — then keep it that way

Most organisations we work with have years of valuable data scattered across spreadsheets, old surveys, government reports, HR systems, and field records — none of it connected or easy to use.

We work with you to consolidate everything into a single, clean, queryable database. Then StreamlineData ensures all new feedback and survey data flows straight into the same place — so your data stays current and your organisation can actually act on it.

This is a hands-on service, not a self-serve tool. Our team handles the data architecture, cleaning, and setup — you get a working system at the end of it.

1

Audit & consolidate

We map your existing data sources, clean and standardise them, and build a unified database structured around your organisation’s needs.

2

Query and explore

Your team can query across all datasets in plain language. No SQL, no analysts needed — ask questions and get structured answers from your own data.

3

Keep it live with StreamlineData

All new surveys, feedback, and engagement data collected via StreamlineData flows automatically into your unified database — so it never goes stale.

1 Consolidate existing datasets
Upload existing organisational datasets
employment_stats_2024.csv — 18,440 rowsindexed ✓
employee_feedback_Q2.csv — 4,820 rowsindexed ✓
field_survey_results.xlsx — 2,105 rowsindexed ✓
service_usage.csv — 31,904 rowsindexed ✓
Audit and standardise. Existing data is cleaned, indexed, and organised into one structure.
2 One organised data library
Dataset library6 datasets
Employment stats 2024 — Government
Employee feedback Q2 — HR
Field survey results — Research
Service usage — Operations
Customer NPS — Feedback
Q3 subscriber check-in — ● live
Everything in one library. New StreamlineData survey responses flow into the same source automatically.
3 Query across all data
Ask your data
Show employee feedback from employees in Region A
847 rows
Employee feedback Q2 · Region A filter applied
3.6 / 5avg satisfaction
38%training issue
61%positive
Ask questions in plain language. Teams can query across all connected datasets without SQL.
Differentiators

Our platform works for your specific needs

Designed for the realities of collecting data across Africa.

Faster Response, Better Data

WhatsApp surveys are easy and fast, which leads to higher response rates and completions.

Language agnostic

Surveys run in any language. Respondents reply in their own — no friction, no barriers.

Any device

Works on any phone including basic smartphones and low-end Android devices. No app install, no login.

Data ownership

Your data stays yours. Full export at any time. Data masking controls for sensitive deployments.

Real-time results

Responses flow into your dashboard the moment they’re submitted. No batch imports.

Data harmony

Combine disaggregated data sets and conduct comprehensive analysis in one place.

Roadmap

Where we’re headed

Building StreamlineData to become the data engagement layer for African organisations — from collection to insight to action.

WhatsApp surveys, AI builder, and AI analysis

Full survey lifecycle — design, deliver, and analyse — across WhatsApp and other channels.

Live now

Queryable insights hub

Bulk upload any dataset and query it with natural language. Get answers without needing a data analyst.

In development

Expanded channel support

Voice, USSD, and deeper SMS integration for the lowest-connectivity environments.

Planned

Agentic analysis

AI that surfaces patterns, flags anomalies, and drafts recommended actions — from data to strategic insight in one flow.

Planned

Deeper integrations

Native connectors for CRMs, health information systems, and analytics tools across African markets.

Planned

Ready to engage your customers, clients, and audience?

Set up your first survey in minutes — or talk to us about an API integration or enterprise deployment.